HR@WORK Story Series 002
Amy was offered an administrative job at a software company. During her first two weeks there, she got zero training because the person doing the same job was reluctant to cooperate,as hiring a second employee for the same job brought in fear of job insecurity.
Also, regularly, one of the co-founders kept asking Amy to make him coffee. Then the other co-founder would notice that Amy wasn't at her desk, so she would call her internal phone demanding Amy to return to her workstation. As a result,she kept running from the pantry to her desk and vice versa.
Amy had enough and decided the workplace wasn't meant for her and quit. When the HR tried to understand what happened, it was too late, as Amy had made her mind. And the HR was back to searching for a candidate.
Lesson Learned: The onboarding process can make or break the employer's brand.
Action taken: A proper onboarding program with a clear definition of job role and reporting line was defined. A Manager was to be assigned to all new employees, and a 30/60/90 days onboardingprogram was set in place.